FAQs
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Takeaway
Xiao by Crustz:
Mon, Wed, Thurs 9.30am-6.30pm
(TUESDAY Closed)
Fri-Sat 8.30am-11.00pm
Sun 8.30am-6.30pm
Dine In
Operational Hours
Same as Takeaway Hours
Delivery
1 - 6 PM
We deliver at hourly intervals.
If you stay in a condominium or apartment, please meet our drivers at the lobby.
We charge for delivery according to postcodes. We have delivery services across KL and Selangor.
BYOB
Bring Your Own Bag
To ensure the freshness of your products, do bring your own cooler bag/box for pickup or takeaway orders.
We supply a free cooler bag with all ice cream cakes, and there's also the option to purchase a cooler bag from the store or to add to your pickup order!
Online Orders
Delivery & Self Pickup
To ensure quality, we produce each product on a rotational basis.
Check out the product description of each product for availability.
Select the pickup/delivery date from the dropdown in the product page itself.
Refund Policies
Refunds made within 2 weeks
If you cancel your order, there’ll be no refund, instead it will be kept as store credit for the next purchase.
If we cancel due to unforeseen circumstances, we’ll refund the money.
If the products arrived damage, we’ll arrange for refund or discount vouchers, depending on situation.